FAQ's

1.- How to find a product?

There are two ways to easily find the product you are looking for:

  1. Write the product/accessory name in the search bar (upper right side of the home page). While you write the product name, the search engine will displays suggestions to help you find faster the product you are looking for.
  2. Go to the category bar and click on “Cellphones” to see the complete product portfolio by series and by technology.
  3. If you are looking for an accessory, please click on “Accessories” on the category bar.

 

2.- How to buy a product?.
  1. Find your product using the multiple search options.
  2. Select your product and the quantity and click on “Add to cart” to add the product to your shopping cart. You can either continue the purchase process or keep adding products to your cart.
  3. To checkout click on the shopping cart icon in the upper right side of the home page and click “Checkout”. If you are not a registered user, please fill the requested information (personal information, shipping and billing address). If you are a registered user, enter your email and password to log in.
  4. The next page will show you the shipping rates, please click on “Continue”.
  5. Select your payment method of your convenience: credit card or PayPal.
  6. After this selection, you will see the summary of your order. Please verify the model, quantity, colors and shipping rates of your product. Press “Proceed to checkout” to complete your purchase.
  7. Your order is now registered in our system. Once we have validated your order, you will receive a confirmation email.

 

 

3.- How to register?.
  1. Go to “Sign up”, in the top left side of the page.
  2. Fill in the mandatory fields and press “Send”.
  3. You will receive an email confirming your registration.

 

 

4.- How to remove an ítem from your shopping cart?.
  1. Click on the shopping cart icon, placed in the higher right side of the page.
  2. In the emerging menu, click on the “x” next to the item to remove it. Or go to “View and edit your cart” to edit the products inside your cart.
  3. An emerging menu will appear to confirm your choice. Press Accept to remove the item, or “Cancel” to undelete the item.

 

 

5.- What is the shipping time and cost?.

The estimated shipping time will depend on your shipping choice and can vary from 2 to 7 bussines day.

The shipping cost will depend on the weight of your order.

 

6.- Where is my order?.

You can track and know the status your orders inside your account, section “My orders” or follow these instructions:

  1. Sign in with your email and password.
  2. Inside your account, click on “My orders” in the left bar.
  3. Identify the order you want to consult and click on “View details” to track your order.
  4. If your order is “On the way” you can track it clicking on “More information”.
  5. Your order number is available in “My orders” section or in the confirmation email you received when you placed your order.

 

7.- What do I do if my order hasn´t arrived?.

Please follow these recommendations:

  • Check your confirmation email to verify the estimated delivery date. You can also go to “My account” in YEZZ Store and check your order´s status.
  • If the estimated delivery date passed and you haven´t received your package, please send an email to yezzsupport@yezzcorp.com with your order´s details. In YEZZ we´ll be pleased to provide you with more information about your order.

 

8.- What do I do if I didn’t receive all the products I ordered?.

If your order had more than one product and you are still waiting it to arrive, don´t worry. Remember that the delivery dates may vary from one product to another and may be send in different moments. Make sure to check the delivery dates in the confirmation email you received.

As soon as your package is “On the way” you will be able to track it from “My account”.

 

9.- What do I do if i didn´t receive the product i ordered?.

If you didn´t receive the product you ordered, please do not open it and return it as soon as possible.

For us is very important to have satisfied customers, so when you start the return process please specify if you want us to:

  • Send you the correct product
  • Send you a different product
  • Star the refund process

 

10.- What do I do if my order arrived damaged?.

We are really sorry that your product didn´t arrive in perfect state. Please send us an email to yezzsupport@yezzcorp.com within the following 14 days from receiving the product and briefly explain your case.

For us is very important to have satisfied customers, so when you start the return process please specify if you want us to:

  • Send you the correct product
  • Send you a different product
  • Star the refund process

 

11.- What do I do if my product does not work?.

In case that your smartphone presents a failure, please check warranty policies at the bottom of the home page. If you want to return the product, please start the return process within 14 days after receiving the product. Remember it is very important to keep the original packaging and in good condition.

 

12.- What do I do if my product came incomplete?.

Check the product page on Yezz Store. In the description, verify that the missing accessories or parts, are part of your product. If included and you did not receive them, please send an email to yezzsupport@yezzcorp.com with the details of your purchase and we will be giving solution to the situation as soon as possible

 

13.- Why was cancelled my order?.

There are different reason why your order can be cancelled:

  • You requested the cancellation of your order
  • You didn´t process your payment within stablished time.
  • We couldn´t find you in the shipping address
  • Because it is a very popular product, we are out of stock for the moment.
  • If you already paid, you don’t have to worry, we will start the refund process as soon as possible.

 

If you are still interested in the cancelled product you will need to make place a new order. In case you used a special discount or offer, unfortunately this one cannot be used if your order was cancelled. If you need help with your order, please contact us.

 

14.- Which payment methods are available at YEZZ Store?.

The available payment methods are:

  • Credit Card
  •  PayPal / PayPal Credit

 

15.- Can I pay with international credit cards?.

Yes, in YEZZ Store we admit credit card from any country or bank, if these allow charges in US dollars.

 

16.- What do I do if my credit card payment does not work?.

Please, make sure that all the information you entered is correct. If the problem continues, communicate with your bank to see if there is any inconvenient with your account. In occasions, the bank can mistakenly reject a purchase.

Remember that in YEZZ Store are different payment methods, if you wish we can help you place your order, please contact us.

 

17.- How can I change my billing address?.

Change your billing address from “My account”

Log in with your email and password.
In the left menu, go to “Address Book”.
Identify the default Billing address and click on “Change billing address” or add a new address at the “Add new address” button.
Change the information according to your convenience and click on “Change address” to save the changes.

Please keep in mind that you can add as many address as you wish, they will all be saved in your “Address Book”. You can always change your billing information before you make a purchase.

 

18.- In which currency are the prices?.

All our prices are in American dollars.

 

19.- Why did the price of my product changed?.

At YEZZ Store we manage different discounts for specific products for periods of time. For this reason, we reserve the right to change prices without prior notice.

If you find a great deal or discount we advise you to place an order!

 

20.- Does YEZZ Store delivers in the US territory?.

YEZZ Store delivers.

 

21.- Does YEZZ deliver outside the US territory?.

No, our shipping and delivery are only available for the US territory. Soon we will have more countries available.