Returns and Refunds

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Dear customer, YEZZ wants to thank you for choosing us as your smartphone brand. We are certain that you will be extremely satisfied with your purchase, since our products are made with the highest quality standards. We are here to help you with the process you require:

a. Use your warranty
b. Refund request


If you wish to activate your warranty, please follow these instructions:

Dear customer, thank you for choosing YEZZ as your smartphone brand. If you would like to activate your warranty, please follow these instructions:

1.   Go to and click on the Support link or go directly to where you will find information on how to contact us:

a. Live chat, located on the lower right side of the Support page
b. Specific email address for your country

Country E-mail


2.   Once you contact our Customer Service Center we will begin the process of assigning you a case number for which we will require the following information:

a. Full name (or company name) 
b. Phone number for contact 
c. Detailed address: street, avenue, number, sector, zone. 
d. Country, state and city 
e. Purchase date 
f.  IMEI number: located on the back of your smartphone, under the battery. If your smartphone has more than one IMEI, please provide us with the IMEI #1 
g. Detailed description of the failure. 
h. If the failure is related to any of the accessories, please indicate which accessory you will send along with the unit.

3.   After our Customer Service enters your data into the system, you will be assigned a case number and an Authorized Service Center where you can send your unit for repairs.

4.   Once we receive your smartphone, you will be able to request the status of the repair with the case number you have been assigned. Please keep in mind that the time for 
      the repair process could take up to 7 business days from when the unit is received at our Authorized Service Center.

      If complications arise, the maximum time for the repair process will follow the guidelines established by the legislation of each country.

5.   Once the unit has been repaired, it will be returned to the physical address that you offered in your first contact with our Customer Service Center. The return shipping will be
      covered by YEZZ.

6.   The warranty period of your smartphone is established by the legislation of the country where you purchased the unit.

7.   The accessories (headphones, charger, and battery) have a three (3) month warranty.


a.   Smartphone and accessories (including the packaging) damaged by abuse, accident, different use than the specified in the user’s manual and/or poor environmental 
b.   Damage caused by voltage or frequency fluctuations. 
c.   Damage caused by dirt, water or any other strange body inside the smartphone. 
d.   Modifications or voltage conversions or different frequencies in the final product. 
e.   Smartphones and accessories repaired by an unauthorized service center. 
f.    Smartphones and accessories with series number (IMEI) altered or illegible. 
g.   Expired warranty. 
h.   Smartphones used with generic accessories, such as batteries that have been charged with generic products not recognized by YEZZ. 
i.    Wear due to the use of the smartphone such as: scrapes, bumps or falls, misuse, wear on the camera lens, battery or screen. Any of these damages will void the
      warranty for the entire smartphone. 
j.    Virus due to the installation of unsafe third party applications. 
k.   Water damage sensor activated.


If your smartphone’s warranty has been voided or your warranty expired, in order to find an Authorized Service Center where you can repair your unit, please follow these instructions:

1.   Go to and click on the Support link or go directly to where you will find information on how to contact us:

a. Live chat, located on the lower right side of the Support page 
b. Specific email address for your country

2.   Our Customer Service operators will provide you with the contact information of an Authorized Service Center in your country. All out of warranty repairs are handled directly 
      by each Authorized Service Center, so you will need to contact them in order to obtain information on how to repair your unit.




Once you purchase a smartphone through our e-commerce, you can return it within fourteen (14) days of the date you receive the product.

The return and refund policy does not apply if the products are in the following conditions:

a. Products damaged by scrapes, bumps or falls, misuse, wear on the camera lens, battery or screen.
b. Products not purchased through
c. If your smartphone is more than 14 days from purchased date and presents any irregularity, please check our warranty policy in the first part of this section or go to


1.   Contact us

      Please fill out the Return Form located at the bottom of this page.

2.   How to send your smartphone?

      After you contact us you will receive an email with a prepaid shipping label that you must print and stick to the package. We do not accept returned products without YEZZ
      Store’s authorization and a prepaid shipping label.

      We suggest you remove all personal and sensitive information from the smartphone, SIM cards and microSD cards before returning the product. The smartphone must be
      sent with the original packaging, including accessories, manuals and other documentation.

      If after fifteen (15) days from receiving the prepaid shipping label you haven't sent the package, the label will be cancelled and your return will not be processed.



In addition to the standard return policy, the following conditions apply for volume purchases (6 or more products per order or across multiple orders) of the same product:

- May be returned with seven (7) days of receipt of the product.
- Will be subject to a restocking fee of 25% per item.
- Must be returned to our warehouses in MIAMI, FL., and the shipping cost will be the clients responsibility.



Usually it takes 2 to 3 weeks to issue a refund after we receive and process your return. Refunds are issued according to your original payment method. If you paid with credit card, refunds will be sent to the bank that issued the credit card five business days after the approval of the reimbursement. Contact your bank if you have questions about when the credit will be applied to your account.



If You Return


You'll Receive

    Items in original condition past the return window   ddd  100% of the item's price
    Items that are damaged, missing parts, not in the original
    condition, or have obvious signs of use for reasons not due
    to an error
  The item will be returned to you
in the same conditions


Return Form


* Required Fields