Returns and Refunds

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Dear customer, YEZZ wants to thank you for choosing us as your smartphone brand. We are certain that you will be extremely satisfied with your purchase, since our products are made with the highest quality standards. We are here to help you with the process you require:

    a. Use your warranty
    b. Refund request
 

HOW TO VALIDATE YOUR WARRANTY

If you wish to activate your warranty, please follow these instructions:

1. Go to www.sayyezz.com and click on the Support link or go directly to www.sayyezz.com/service-providers where you will find information on how to contact us:

a. Live chat, located on the bottom right side of the Support page
b. Specific phone number for your country
c. Specific email address for your country

 

COLOMBIA: cacco@sayyezz.com
Phone: +57 17948540
  MÉXICO: cacmx@sayyezz.com
Phone: +52 5512077353
COSTA RICA:  caccr@sayyezz.com
Phone: +506 40003767
  NICARAGUAcacni@sayyezz.com
ECUADOR: cacec@sayyezz.com
  PANAMÁ: cacpa@sayyezz.com
Phone: +507 8336203
EE.UU.: csusa@sayyezz.com
Phone: 1-844-275-9399
  PERÚ: cacpe@sayyezz.com
Phone: +51 17185567
EL SALVADOR: cacsv@sayyezz.com
Phone: +503 21133644
  REPÚBLICA DOMINICANA: cacrd@sayyezz.com
Phone: +1 8299996325
GUATEMALA: cacgt@sayyezz.com
Phone: +502 23750333
  URUGUAY: cacuy@sayyezz.com
Phone: +598 29171374
HONDURAS: cachn@sayyezz.com
  VENEZUELA: cacve@sayyezz.com
Phone: +58 2413351108

 

2. Once you contact our Customer Service Center we will begin the process of assigning you a Case Number for which we will require the following information:

a. Full name (or company name)
b. Phone number for contact
c. Detailed address: street, avenue, number, sector, zone.
d. Country, State, City, and Zip Code
e. Purchase date
f. IMEI Serial 1 or SIM 1: a 15-digit code located on the back of the phone, under the battery or, the box the unit came in.
g. Detailed failure description.
h. If the failure is related to any of the accessories, please indicate which accessory you will send along with the unit.

3. After our Customer Service enters your data into the system, you will be assigned a Case Number and an Authorized Service Center where you can send your unit for repairs.

4. Once we receive your smartphone, you will be able to request the status of the repair with the Case Number you have been assigned. Please keep in mind that the time for the repair process could take up to 7 business days from when the unit is received at our Authorized Service Center. If complications arise, the maximum time for the repair process will follow the guidelines established by the legislation of each country.

5. Once the unit has been repaired, it will be returned to the physical address that you offered in your first contact with our Customer Service Center. The return shipping will be covered by YEZZ.

 6. The warranty period of your smartphone is established by the legislation of the country where you purchased the unit.

 7. The accessories (headphones, charger, and battery) have a three (3) month warranty.

 
OUT OF WARRANTY CASES

a) Smartphone and accessories (including the packaging) damaged by abuse, accident, different use from the specified in the user’s manual and/or poor environmental conditions.
b) Damage caused by voltage or frequency fluctuations.
c) Damage caused by dirt, water or any other strange body inside the smartphone.
d) Modifications or voltage conversions or different frequencies in the final product.
e) Smartphones and accessories repaired by an unauthorized service center.
f)  Smartphones and accessories with series number (IMEI) altered or illegible.
g) Expired warranty.
h) Smartphones used with generic accessories, such as batteries that have been charged with generic products not recognized by YEZZ.
i) Wear due to the use of the smartphone such as: scrapes, bumps or falls, misuse, wear on the camera lens, battery or screen. Any of these damages will void the warranty for the entire smartphone.
j) Virus due to the installation of unsafe third party applications.
k) Water damage sensor activated.


OUT OF WARRANTY SERVICE

If your smartphone’s warranty has been voided or your warranty expired, in order to find an Authorized Service Center where you can repair your unit, please follow these instructions:

1. Go to www.sayyezz.com and click on the Support link or go directly to www.sayyezz.com/service-providers where you will find information on how to contact us:

a. Live chat, located on the bottom right side of the Support page
b. Specific phone number for your country
c. Specific email address for your country

2. Our Customer Service operators will provide you with the contact information of an Authorized Service Center in your country. All out of warranty repairs are handled directly by each Authorized Service Center, so you will need to contact them in order to obtain information on how to repair your unit.

 

RETURNS AND REFUNDS

U.S. STANDARD RETURN POLICY

Once you purchase a smartphone through our e-commerce www.yezzstore.com, you can return it within fourteen (14) days of the date you receive the product.

The return and refund policy does not apply if the products are in the following conditions:

a. Products damaged by scrapes, bumps or falls, misuse, wear on the camera lens, battery or screen.
b. Products not purchased through www.yezzstore.com
c. If your smartphone is more than 14 days from purchased date and presents any irregularity, please check our warranty policy in the first part of this section or go to www.sayyezz.com/service-providers

 

HOW TO RETURN A PRODUCT

1. Contact us

Please contact us at yezzsupport@yezzcorp.com with the invoice number and contact information.

2. How to send your smartphone?

After you contact us you will receive an email with a prepaid shipping label that you must print and stick to the package.

We do not accept returned products without YEZZ Store’s authorization and a prepaid shipping label.

We suggest you remove all personal and sensitive information from the smartphone, SIM cards and microSD cards before returning the product. The smartphone must be sent with the original packaging, including accessories, manuals and other documentation.

If after fifteen (15) days from receiving the prepaid shipping label you haven't sent the package, the label will be cancelled and your return will not be processed.

 

REIMBURSEMENT FOR VOLUME PURCHASES

In addition to the standard return policy, the following conditions apply for volume purchases (6 or more products per order or across multiple orders) of the same product:

  • May be returned with seven (7) days of receipt of the product.
  • Will be subject to a restocking fee of 25% per item.
  • Must be returned to our warehouses in MIAMI, FL., and the shipping cost will be the clients responsibility.

 

REFUNDS

Usually it takes 2 to 3 weeks to issue a refund after we receive and process your return. Refunds are issued according to your original payment method. If you paid with credit card, refunds will be sent to the bank that issued the credit card five business days after the approval of the reimbursement. Contact your bank if you have questions about when the credit will be applied to your account.

 

PARTIAL REFUNDS AND RESTOCKING FEES

If You Return

 

You'll Receive

Items in original condition past the return window

  100% of the item's price

Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an Amazon.com error

  The item will be returned to you in the same conditions

 

Return Form

 

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