WARRANTY POLICY

HOW TO VALIDATE YOUR WARRANTY?

Dear customer, thank you for choosing YEZZ as your smartphone brand. If you would like to activate your warranty, please follow these instructions:

1.   Go to www.sayyezz.com and click on the Support link or go directly to www.sayyezz.com/service-providers where you will find information on how to contact us:

a. Live chat, located on the lower right side of the Support page
b. Specific email address for your country

COLOMBIA
cacco@sayyezz.com
COSTA RICA
caccr@sayyezz.com
ECUADOR
cacec@sayyezz.com
EE.UU.
csusa@sayyezz.com
Phone: 1-844-275-9399
EL SALVADOR
cacsv@sayyezz.com
GUATEMALA
cacgt@sayyezz.com
HONDURAS
cachn@sayyezz.com
MEXICO
cacmx@sayyezz.com
NICARAGUA
cacni@sayyezz.com
PANAMA
cacpa@sayyezz.com
PERU
cacpe@sayyezz.com
DOMINICAN REPUBLIC
cacrd@sayyezz.com
URUGUAY
cacuy@sayyezz.com
VENEZUELA
cacve@sayyezz.com
 

 

2.   Once you contact our Customer Service Center we will begin the process of assigning you a case number for which we will require the following information:

a. Full name (or company name)
b. Phone number for contact
c. Detailed address: street, avenue, number, sector, zone.
d. Country, state and city
e. Purchase date
f.  IMEI number: located on the back of your smartphone, under the battery. If your smartphone has more than one IMEI, please provide us with the IMEI #1
g. Detailed description of the failure.
h. If the failure is related to any of the accessories, please indicate which accessory you will send along with the unit.

3.   After our Customer Service enters your data into the system, you will be assigned a case number and an Authorized Service Center where you can send your unit for repairs.

4.   Once we receive your smartphone, you will be able to request the status of the repair with the case number you have been assigned. Please keep in mind that the time for
      the repair process could take up to 7 business days from when the unit is received at our Authorized Service Center.

      If complications arise, the maximum time for the repair process will follow the guidelines established by the legislation of each country.

5.   Once the unit has been repaired, it will be returned to the physical address that you offered in your first contact with our Customer Service Center. The return shipping will be
      covered by YEZZ.

6.   The warranty period of your smartphone is established by the legislation of the country where you purchased the unit.

7.   The accessories (headphones, charger, and battery) have a three (3) month warranty.


OUT OF WARRANTY CASES

a.   Smartphone and accessories (including the packaging) damaged by abuse, accident, different use than the specified in the user’s manual and/or poor environmental
      conditions.
b.   Damage caused by voltage or frequency fluctuations.
c.   Damage caused by dirt, water or any other strange body inside the smartphone.
d.   Modifications or voltage conversions or different frequencies in the final product.
e.   Smartphones and accessories repaired by an unauthorized service center.
f.    Smartphones and accessories with series number (IMEI) altered or illegible.
g.   Expired warranty.
h.   Smartphones used with generic accessories, such as batteries that have been charged with generic products not recognized by YEZZ.
i.    Wear due to the use of the smartphone such as: scrapes, bumps or falls, misuse, wear on the camera lens, battery or screen. Any of these damages will void the warranty
      for the entire smartphone.
j.    Virus due to the installation of unsafe third party applications.
k.   Water damage sensor activated.


OUT OF WARANTY SERVICE

If your smartphone’s warranty has been voided or your warranty expired, in order to find an Authorized Service Center where you can repair your unit, please follow these instructions:

1.   Go to www.sayyezz.com and click on the Support link or go directly to www.sayyezz.com/service-providers where you will find information on how to contact us:

a. Live chat, located on the lower right side of the Support page
b. Specific email address for your country

2.   Our Customer Service operators will provide you with the contact information of an Authorized Service Center in your country. All out of warranty repairs are handled directly
      by each Authorized Service Center, so you will need to contact them in order to obtain information on how to repair your unit.